Audit
Duration - 9 hours
Welcome to CQ University!
Advance your skills with CQ University
Why Attend CQ University
Our courses are designed to help you onboard CQ’s out-of-the-box functionalities, come up to speed with new releases and learn common administrative setups.
We offer:
- Insight into every stage of our workflows within each CQ module.
- A virtual classroom setting with live instructors.
- Hands-on training with common use cases, including Salesforce functionalities.
Course Offerings
Interested? Contact Us- Functional
- Technical
This course is designed around the Audit process workflow, from scheduling an audit, preparing criteria and questionnaires for internal and external audits, subsequent findings and their responses, and any other related follow-up activities. It covers ground on managing Audit records on the CQ platform from various vantage points, such as the auditor, auditee or a post-findings task assignee using real world scenarios.
Audience - Individuals who are frontline to internal and external Audit processes at their organization.
Objectives:
- To schedule and prepare criteria for upcoming ideas
- To conduct, manage and process audit findings
- To manage follow-up tasks and their completion in response to associated findings
CAPA
Duration - 9 hours
This course outlines an overview of a typical Corrective and Preventive Actions (CAPA) process at any organization, from creation of the CAPA process, its association with any subsequent Change Control requirements or Controlled Document revisions. The course will also briefly highlight a parallel CQ module, CAPA 8D, which offers a stepwise functionality of a CAPA workup. Learn about different types of CAPA processes and requirements using real world and hands-on scenarios and how they interact with the rest of the CQ suite.
Audience - Individuals who would be in charge of creating and maintaining a CAPA and recording associated details during the process.
Objectives:
- To create and maintain CAPA records seamlessly
- To identify and organize stage gates of the CAPA process and manage them up to closure
- To highlight other modules of the CQ Suite that the CAPA solution interacts with
Change
Duration - 9 hours
This course is aimed at individuals who are change agents in their organization and will be responsible for creating and managing Change Control related activities at their organization. It dives deep into management of Change Requests and subsequent Change Orders, as well as creating decision-based assessments and questionnaires that ensure the priority of change across the business. Learn about enhanced functionalities in new release versions and configure the module using real world scenarios and use cases.
Audience - Any personnel who create and manage Change Control activities
Objectives:
- To create and manage all facets of the Change Control process - Reason for change, Change Management, Approvals, Implementation and Closure
- To overlay the Change Control process with any associated Controlled Document revisions and training requirements
- Setup and configure any required assessments or questionnaires that measures impact of change to the organization
Complaints
Duration - 9 hours
This course is designed specifically to showcase the Complaint Management process as it pertains to the CQ Suite. Learn about how the module allows for complaints intakes, assignments and tasks on any subsequent investigations, associated parts and processes as well as regulatory reporting. The CQ module offers a unique platform to directly execute and prepare regulatory reports and ensure their seamless submission, be it in a manual format or directly to a Regulatory Body’s portal (namely, FDA) using a AS2 gateway functionality.
Audience - Individuals who would create and maintain Complaints and be responsible for submitting the related concerns to any Regulatory Body where the nonconforming products are distributed.
Objectives:
- To effectively carry out a Complaints Intake process from any internal or external customers and triage the record to the appropriate teams
- To create and follow-up on any investigations if required
- To correctly prepare and submit any Regulatory Reports to the appropriate bodies should it be required
Document
Duration - 9 Hours
This course is aimed at individuals who want an in-depth overview on how to create, manage, store and configure Controlled Documents. The course would be ideal for administrative users of the ComplianceQuest platform and personnel who would be responsible for the entirety of the lifecycle of Controlled Documents at their organization: from their creation, management to obsoletion. Learn about enhanced functionalities and how to configure and manage them based on the different types of user profiles using real world scenarios.
Audience - Individuals who are responsible for creation and management of Controlled Documents at their organization and CQ Admin Users
Objectives:
- To create, manage and obsolete Controlled Documents for various departments at an organization
- To configure Controlled Documents with appropriate organizational requirements
- To store and organize documents in a user-friendly way
Equipment
Duration - 3 Hours
This course covers topics regarding creating and managing equipment, facilities and other assets at an organization. Any scheduled or unscheduled tasks with these assets is also managed through the CQ platform, which this course will outline using real world examples.
Audience - Individuals who manage, repair or conduct scheduled maintenances on equipment and assets at their organization.
Objectives:
- To create and manage equipment
- To conduct scheduled and unscheduled maintenances
Inspection
Duration - 3 Hours
This course is designed to walk individuals through the process of maintaining inspection criteria and carry out inspection activities per the associated criteria. Learn how to track, conduct and complete inspections in various departments such as raw material receipt and product returns per documented specifications in a timely manner, and respond to any criteria that do not meet specifications.
Audience - Individuals partaking in daily inspection activities in departments such as shipment, raw material inventory and product returns to name a few.
Objectives:
- To learn how to create Inspection Criteria
- To conduct an inspection
- To manage follow-up activities for out of specifications
Nonconformnce
Duration - 9 hours
This course is aimed at individuals who manage nonconforming products and processes on a consistent basis. The module goes through all the steps of a deviation - recording, quarantining, root cause determination and investigations if necessary. In addition, all associated set-ups in CQ with respect to nonconformances are also covered within this course using real world scenarios.
Audience - Individuals who work with nonconforming products and processes and who are responsible for maintaining these records on a consistent basis.
Objectives:
- To create and manage nonconforming materials or processes effectively on a day to day basis
- To ensure that nonconformances are dealt with appropriately per internal and external regulations
PLM
Duration - 9 hours
This course covers all topics associated with Product Lifecycle Management. Strategies, regulatory needs and tasks associated with introduction and management of products through the entirety of its lifecycle can be recorded, managed and processed using the CQ platform. Individuals attending this course will learn to manage parts and their families, obtain key metrics and performance data and share feedback with key stakeholders using real world scenarios and for every viable step of the product cycle.
Audience - Individuals responsible for inception and creation and design of new parts or product, their subsequent management through all stages of a product lifecycle.
Objectives:
- To create, maintain and store new parts and parts families
- To conduct and manage change control processes
- To create and manage design processes and reviews
- To document and store product risks
Risk
Duration - 3 hours
This course is designed to teach individuals how to maintain centralized risks at the project, process or company level. Through AI and analytics capabilities, the platform can also offer insight into trends and key metrics on identified risks. Learn how to conduct and manage risk management activities using real world scenarios.
Audience - Individuals who are responsible for risk assessment and management for projects, processes or company wide initiatives.
Objectives:
- To create and maintain risk management records
- To learn the workings of CQ AI and analytics for trend management
Supplier
Duration - 9 hours
This course is designed for the entirety of the Supplier Management, including introductions, validation and maintenance of new and existing Suppliers. In addition, it offers a unique perspective of addressing deviations and highlighting supplier performance whenever required. Learn how to create, maintain and manage effective supplier relationships using the Supplier Management suite through real world scenarios.
Audience - Individuals who work with suppliers and vendors on a consistent basis, usually in Supply Chain or Manufacturing departments.
Objectives:
- To introduce, validate and maintain effective records and relationships with your Supplier
- To process any deviations or escalations should nonconformances occur
- To allow for monitoring of supplier performance on a consistent basis
Training
Duration - 6 Hours
This course is aimed at individuals who will be responsible for managing training requirements at their organization. Training Management also dives into setting up training plans, courses and assessments in Compliance Quest and manages pre-requisite training for personnel across their business.
Audience - Individuals who are managing training requirements on a consistent basis.
Objectives:
- To set up training requirements on any Controlled Documents, Courses, Sessions etc. at the organization
- To track and manage training completions in accordance with internal and external regulations
CQ Configuration and Customization
This introductory course explains CQ as a product and package, CQ configuration/customization needs, best practices to follow and how the package can be harmonized when multiple developers and teams are working on it. This also outlines how CQ manages and deploys configuration packages
Audience - Administrators and Salesforce developers at their organization.
Objectives:
- To understand CQ as a package
- To understand configuration and customization areas
- To understand the required level of expertise
- To learn how to best manage configurations and ensure quality in configuration
CQ UI Framework and Tools
CQ uses special LWC components for most of its UI forms that adhere to an architecture commonly referred to as CQ UI Framework. This course is a deep dive into the CQ UI framework and tools to generate UI components. This also covers common use cases during the in-class hands-on session, allowing the participants to learn, explore and apply the concepts.
Audience - Salesforce Developers (preferred) OR anyone with salesforce customization knowledge using Apex and flows.
Objectives:
- To understand CQ UI Framework
- To gain knowledge on how basic and advanced level components can be developed using CQ Tools
- To learn the usage of Apex, Flows etc. for dynamic and interactive UIs
