Transform Your Product, Quality and Safety Management Programs with Applied AI that Drives Efficiency and Insight

With CQ.AI, you can free up resources, focus on the metrics that matter, and eliminate menial tasks so you can drive real growth & innovation! Leverage the power of AI across the platform to automate tasks, boost efficiency, reduce human error, eliminate burnout, and improve employee retention.

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The AI Buzz and Challenges

You are probably seeing a lot of hype and vague statements around AI and advanced analytics capabilities in the market without any explanation on how these technologies will be practically applied to improve your quality, safety, and product lifecycle processes. That’s the challenge: a lot of technical jargon and no understanding of possible use cases.

Empower Your Enterprise with CQ.AI

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Leveraging AI in Product Lifecycle, Quality, and Safety Promises Enormous Benefits for All Businesses:

Get Full Visibility Over Your Product Development Processes

Our AI capabilities identify quality trends in real time for faster, more efficient action.

Revolutionize Complaints Management

Transform customer complaints into insights for continuous improvement through smart automation and integrated reporting.

Document and Learning Management Reimagined

Say goodbye to paper! Automate routine tasks, reduce manual errors and modernize processes with our connected document and learning management system.

Transformative Quality Management

Boost efficiency, increase satisfaction, and trim costs. Our AI-powered solution reduces human error and improves data quality, ensuring uniform application of quality standards.

Risk Management Integration

Enable risk-based thinking throughout your processes with our integrated solution. AI algorithms aid in informed, data-driven decisions, removing bias and providing a holistic approach to risk management.

Supplier Management Excellence

Increase supplier performance and streamline your supply chain. Flag quality issues and monitor quality metrics in real time with our AI's predictive capabilities.

Proactive Safety and Environmental Management

Identify and minimize safety events, safeguard workers, and monitor your company’s environmental impact. Our system ensures regulatory compliance and real-time monitoring for non-compliance.

Applied AI for Smarter Quality, Safety, and Product Lifecycle Processes

ComplianceQuest offers more than 20 real applied AI features that are implemented into day-to-day tasks and processes. Our applied AI use cases need very little configuration to adapt to your workflows and they provide value not only to quality, safety, and product lifecycle managers, but all users with intelligent recommendations, advanced decision-making features, and predictive analytics to reduce errors, improve efficiency, and boost innovation. Let AI do the tedious stuff for you like eliminating duplicate entries, flagging rapidly trending complaint topics and recommending actions, or identifying supplier issues and suggesting escalation.

ai for smarter quality and safety process

The Power of ‘Real’ AI to Enhance Quality & Safety Processes

CQ Applied “AI Agents” - What It Does for You in Productivity, Efficiency, and Cost

CQ’s Applied AI helps businesses with use cases across complaints management, audit management, nonconformance, CAPA, safety incidents, overall user experience, and more. The more data the model is exposed to, the better it knows your specific business.

Decision Support Agent

I assist you in making smarter decisions
- Embedded insights and predictions to assist decision-making within audit, change control, complaints, and supplier
- Spot trends and recurrences to flag potential failures and recommend actions
- Find similar issues to recommend starting an investigation
- Quickly conduct AI-power searches for you for fast results
Audit/Risk Agent

I cut down your manual work in audit and risk processes
- Identify similar audit findings to determine reoccurrence and show the resulting finding records in a related List
- Automatically prioritize risks
- Suggest audit finding type based on the description of previous similar findings
- Identify and mitigate risks across Complaints, Quality, Safety, Design Controls/Product
Complaints Agent

I help you improve customer satisfaction
- Automated categorization and classification
- Intelligent triage to automate Salesforce services case to complaints
- Retrieve and select records with semantically similar descriptions to start an investigation
- Detect existing repeat/trending issues to flag potential failures for risk mitigation
Quality Agent

I help you meet compliance and take timely actions
- Automate nonconformance (NC) classification and categorization
- Identify recurring NCs and recommend escalation to CAPA
- Find CAPA records related to existing investigations to flag potential failures to improve compliance
Safety Agent

I help save valuable time so you can prioritize safety
- Reduce redundant records by detecting duplicate incident records linked to an existing investigation
- Search for similar incident records to recommend an investigation
Supplier Agent

I help you improve supplier performance and take timely actions
- Identify communication reasons from supplier emails and route them to the appropriate group
- Identify recurring supplier issues and recommend escalation to CAPA
User Experience Agent

I improve user experience to make it easy for users to do their job
- Deliver the right contextual information to the right person at the right time
- Enhanced task-driven next-best-action (NBA), states the required prerequisites, views pending tasks, and help drive the tasks needed to be completed with guided help
- Recommend issue categories based on descriptions submitted in any intake

Decision Support Agent

I assist you in making smarter decisions

Embedded insights and predictions to assist decision-making within audit, change control, complaints, and supplier
Spot trends and recurrences to flag potential failures and recommend actions
Find similar issues to recommend starting an investigation
Quickly conduct AI-power searches for you for fast results

Audit/Risk Agent

I cut down your manual work in audit and risk processes

Identify similar audit findings to determine reoccurrence and show the resulting finding records in a related List
Automatically prioritize risks
Suggest audit finding type based on the description of previous similar findings
Identify and mitigate risks across Complaints, Quality, Safety, Design Controls/Product

Complaints Agent

I help you improve customer satisfaction

Automated categorization and classification
Intelligent triage to automate Salesforce services case to complaints
Retrieve and select records with semantically similar descriptions to start an investigation
Detect existing repeat/trending issues to flag potential failures for risk mitigation

Quality Agent

I help you meet compliance and take timely actions

Automate nonconformance (NC) classification and categorization
Identify recurring NCs and recommend escalation to CAPA
Find CAPA records related to existing investigations to flag potential failures to improve compliance

Safety Agent

I help save valuable time so you can prioritize safety

Reduce redundant records by detecting duplicate incident records linked to an existing investigation
Search for similar incident records to recommend an investigation

Supplier Agent

I help you improve supplier performance and take timely actions

Identify communication reasons from supplier emails and route them to the appropriate group
Identify recurring supplier issues and recommend escalation to CAPA

User Experience Agent

I improve user experience to make it easy for users to do their job

Deliver the right contextual information to the right person at the right time
Enhanced task-driven next-best-action (NBA), states the required prerequisites, views pending tasks, and help drive the tasks needed to be completed with guided help
Recommend issue categories based on descriptions submitted in any intake

Next Generation AI-infused Enterprise Quality and Safety Management System – A Frost & Sullivan Whitepaper

Let’s look at one example for audit:

Audits are an indispensable tool for continuous improvement as well as compliance with quality, safety, and product lifecycle standards. However, managing the different types of audits, consolidating findings, and then acting on findings generated from audits can easily become a challenge, especially if it is needed across different locations.

Let’s say an audit manager scheduled an internal audit for a manufacturing site in Chicago. During the onsite audit, the auditor must assign each audit finding with a finding type which can be a subjective decision. With CQ.AI, the auditor gets a recommendation for the audit finding type based on the narrative description entered whereas CQ.AI simply has compared it to similar previous findings in the system.

Once the audit is done, the site manager receives the report of the audit findings. To truly benefit from the audit, the site manager needs to assess the findings and compare them to previous findings to notice any trends or reoccurrences. With CQ.AI there is no need to waste time manually going through previous audit records. The site manager automatically gets a list of similar audit findings with a score for each finding and a recommendation to mark as reoccurring. The manager can then easily start an investigation and escalate to a CAPA if needed.

So, what’s the Applied AI advantages in Audit?

Decreased risk of non-compliance during external audits

Quicker detection and management of reoccurring product lifecycle, quality, and safety issues

Decreased time, labor, and cost needed for audit execution and management

Decreased manual/human errors and decision bias

Benefits

Unlike others in the market, CQ offers AI across its entire platform with out-of-the-box “applied” AI use cases (complaints, audits, inspections, etc.) tailored for your unique use cases. Don’t waste time on the technical jargon, instead reap the benefits of highly proven, AI-infused workflows that make day-to-day tasks much easier.